What we need to run our business
We manage the Fund responsibly and in a profitable manner by making prudent investment decisions from our members’ contributions.
The Fund’s reputation, institutional knowledge and experience are intangible assets that have been built over time instilling confidence in us among our stakeholders and in Uganda at large. investment decisions from our members’ contributions.
We attract, develop, enable and retain the best talent. Our people are provided with attractive career paths and training to make them experts in their fields.
This comprises our governance, business processes, building infrastructure, information technology infrastructure and innovations that enable us to manage the organisation optimally.
We build on the good relationships we have with our members, employees, the Board, the Ministry of Finance, the Ministry of Gender and Social Development, our regulator, URBRA, and the communities in which we operate.
We use natural resources responsibly and continue to reduce our carbon footprint and water usage, adopting a sustainable approach to waste management.
9.65% interest paid to members (2021: 12.15%)
Customer Satisfaction 82% (2021: 86%)
Staff satisfaction 92% (2021: 94%)
93% of customers serviced digitally (2021: 94%)
95% of customers whose logged complaints were resolved on first attempt (2021: 87.0%)
27% saving on water consumption (June 2021: 19%)
… and ensures our ability to create value in the future.