How our Outcomes have delivered Value for our Stakeholders

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Value created

Value eroded

Value preserved

MEMBERS

Financial Capital	Intellectual Capital	Human Capital	Manufactured Capital	Social and Relationship	Natural Capital
Interest to members (RoE) of 9.65% (June 2021: 12.15%) Benefits paid UGX 1.189Tn (June 2021: UGX 642Bn)	Customer satisfaction rate of 82% (June 2021: 86%)	Investment in upskilling employees of UGX 7.7Bn (June 2021: UGX 1.98Bn) to improve productivity and increase customer satisfaction levels	Successful implementation of the Pension Administration System which enables new product development, automation of key processes to improve customer service and reduction of turnaround times for pay-out of benefits to members	Investment in Financial literacy campaigns UGX 0.439Bn (June 2021: 0.3Bn) Responsible ESG leadership and investment in corporate social responsibility initiatives to improve the lives of members and the communities in which we operate	Responsible ESG leadership and investment

EMPLOYEES

Financial Capital	Intellectual Capital	Human Capital	Manufactured Capital	Social and Relationship	Natural Capital
Spending on staff wellness of UGX 2.78Bn (June 2021: UGX 2.22Bn)	Retention of specialist skills (Data Science Specialists, Software Developers, and CFAs) Staff attribution of 2.1% (June 2021: 3.6%) Appointment of a new Exco member with exceptional data and technology skills	92% (June 2021: 94%) staff engagement score, above the 68% core engagement level for Africa Equity 52% Male and 48% Female (June 201: 55% Male and 45% Female)	Uptime of application systems at 99% (June 2021: 99%) Staff efficiently working from home: 100%	95% of customers who logged complaints were resolved on the first attempt (June 2021: 87%)	27% saving on water consumption (June 2021: 19%) 4% reduction in energy consumption (June 2021: 5%) 336% increase in paper consumption (June 2021: -61.5%)

SUPPLIERS

Financial Capital	Intellectual Capital	Human Capital	Manufactured Capital	Social and Relationship	Natural Capital
Local supplier contracts awarded: UGX 25Bn (June 2021: UGX 56Bn)	Hi-Innovator Programme in partnership with Mastercard Foundation to support highly impactful and scalable small and growing businesses to access seed capital and technical support thereby creating an efficient business ecosystem 27 businesses received grant funding of USD 30,000	Good relationships maintained with suppliers Supplier satisfaction rating of 98% (June 2021: 97%)	Introduced the Pension Administration System (OctoPAS) and upgraded our ERP system	Buy Uganda Build Uganda (BUBU) (90% of procurements are with local suppliers) 2734 (FY21: 2,330) contracted suppliers	Green certification services for Pension Towers and Lubowa Housing Development

COMMUNITIES

Financial Capital	Intellectual Capital	Human Capital	Manufactured Capital	Social and Relationship	Natural Capital
Total CSI spend of UGX 497.5mn (June 2021: UGX 249.8mn	Tonality score of 95% (June 2021: 83% )	32 hours dedicated to CSI initiatives	Social media reach of 31 million (FY 2021: 29.9 million)	Responsible corporate citizen and commitment to SDGs Responsible ESG leadership and investment in corporate social responsibility initiatives to improve the lives of members and the communities in which we operate	We obtained Green certificates for Pension Towers and the Lubowa Housing Project

REGULATORS & LEGISLATORS

Financial Capital	Intellectual Capital	Human Capital	Manufactured Capital	Social and Relationship	Natural Capital
55% of Employer compliance (June 2021: 51%)	Responded with agility to comply with the NSSF Amendment Act 2022 and process Midterm (MTA) Benefits Access provisions within a short period of time	The Fund maintains good relationships with supervisory regulators and a broad array of other policymakers. Our senior leaders and Board commit a significant amount of their time to meet with our regulators and policymakers, providing opportunities for us to understand their needs, expectations and priorities and to keep them informed about developments in our business	Procurements processed using e-Government procurement system, and complied to the provisions of the PPDA amended Act of 2021	UGX 179.96Bn (June 2021: UGX 212.7Bn) direct and indirect tax contributions Compliance with regulatory requirements of the URBRA Act, 2011	100% of the waste from buildings diverted to KCCA pipelines in line with the City Council Solid Waste Management Ordinance of 2000 Water and waste handling, treatment, and disposal are conducted in accordance with regulations, as identified in Section 4.2, Global Environmental Health and Safety (GEHS), which guide water monitoring and management Environmental Impact Assessments by the National Environmental Management Authority (NEMA) on all the Fund’s construction projects in compliance with Regulation 37 of the Environmental Assessment Regulations, Statutory instrument No.13 of 1998

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